Privacy Policy

 

 

SoleCare Clinic Ltd

19 Duke Street, Darlington, DL3 7RX

Email: info@solecareclinic.co.uk

 

Last updated: November 2025

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1. Introduction

At SoleCare Clinic Ltd, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information in accordance with UK Data Protection Law (UK GDPR and the Data Protection Act 2018).

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2. Information We Collect

We may collect and store the following types of information when you book or attend an appointment:

Your name, contact details, and date of birth
Medical and foot health information relevant to your care
Appointment records and payment details
Communication preferences and notes

3. How We Use Your Information

Your information is used for:

Providing foot health and podiatry-related treatments
Managing bookings, payments, and follow-ups
Maintaining accurate clinical and financial records
Complying with legal and professional requirements
We will never sell or share your data with third parties for marketing purposes.

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4. How We Store Your Data

Your records are securely stored in Cliniko, a GDPR-compliant healthcare management system with data hosted in secure servers , and are only accessible to authorised staff. Data is retained for the period required by clinical record-keeping standards.

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5. Your Rights

You have the right to:

Access a copy of your data
Request correction of any inaccurate information
Request deletion (where legally possible)
Withdraw consent for marketing communications
To make a request, please contact: info@solecareclinic.co.uk

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6. Cookies and Website

Our website may use cookies to improve browsing experience and analyze website traffic. You can disable cookies in your browser settings if you prefer. For more information, please refer to your browser's help section or our cookie banner. 

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7. Updates to This Policy

We may occasionally update this Privacy Policy. The latest version will always be available on our website.

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By booking an appointment, you acknowledge that you have read and understood this Privacy Policy and how your persona; data is used.